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Mon-Sat 9am-5.30pm, Sun 10am-5pm
Tel: 0844 824 3640
 

Shipping Policy

Internet Ordering: Delivery charges and estimated timescales are specified at the point of checkout during the purchase procedure. We make every effort to deliver goods within the timescales. Untouchables.co.uk shall deliver the product within 3 days unless Untouchables.co.uk and the customer have agreed to a longer delivery period. If Untouchables.co.uk cannot deliver the product within 3 days or such longer delivery period as may have been agreed Untouchables.co.uk shall immediately notify the customer and agree another time for delivery. If neither the company nor the customer can agree on another time for a delivery, Untouchables.co.uk shall refund any monies paid to the customer for the product.

You are responsible for ensuring that the dimensions of your product(s) and the delivery destination are suitable for delivery. Should it transpire that product will not fit into the delivery address and you subsequently cancel the order, a restocking and handling fee of 15% will apply, provided, the goods ordered are returned as new and in unused condition. Where delivery has been attempted, your delivery charge will not be refunded.

We are unable to tell you, when presented with the dimensions of the delivery address, whether the product you are ordering will fit into the location.

Goods will only be delivered upon a signature.

The package(s) can only be signed for by the customer if aged 18 or over. If not aged 18 or over, an adult aged 18 or over shall sign the delivery note accepting the products.

Products are not supplied on a trial basis. The customer shall only sign for receipt of the products after inspecting the products and ensuring the products conform to the customers contract specification.

You are solely responsible for inspecting the product(s) upon delivery. You must contact Untouchables.co.uk should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies immediately upon delivery. No claim for loss or damage can be accepted after you have signed the couriers receipt confirming the correct quantity of goods received in a satisfactory condition. Contact details are available on the contact page within the Untouchables.co.uk website.

If Untouchables.co.uk ‘over-delivers’, the customer shall either accept and pay for the quantity actually delivered, or accept the original order and return the excess products to the company forthwith, upon demand by the company at the expense of Untouchables.co.uk  

No liability can be accepted for delay where the fault is that of the Courier.