Frequently Asked Questions
Below you'll find answers to a few questions we get asked the most about regarding our site. If you have an enquiry which has not been answered, please do not hesitate to email us at firstname.lastname@example.org
If your online enquiry requires an more urgent answer, please call our team on 07572-261575.
For Store enquiries, please contact 0141-552-4399
Shopping & Products
1. What paste should I use on my wallpaper?
Different wallpapers require different paste; We would recommend a good quality adhesive such as Bartoline All Purpose Adhesive. For heavier wallcoverings, we recommend Bartoline Ready Mixed Adhesive. If you have any queries, please contact us on email@example.com
2. What size are the wallpaper samples?
Samples are approximately A4 in size. Samples of wallpaper are Free of charge, however there is a postage charge to send them out. Up to three samples are 50p, up to 6 samples are £1.00, 7 and over are £1.50 These are posted and should arrive within 5 working days.
3. What size is a roll of wallpaper?
Most of our wallpapers are standard sizes approximately 52 cm (21 inches) wide and 10m (11 yards ) long although some rolls are wider and also can be shorter in length. Please check the product page of your chosen wallpapers before placing your order and if you have any questions please do contact our service team.
4. What does the pattern match on my wallpaper mean?
Wallpaper is printed on rollers and therefore every wallpaper has a repeat but sometimes on a plain or striped wallpaper the repeat does not matter.
Some common pattern repeats are
Straight match - a straight match means that the pattern matches across the width of the wallpaper. The label of the wallpaper will tell you how often the pattern repeats eg 53cm.
An offset match sometimes called a half drop, means the match is obtained by halving the repeat. For example a label might state a 53/26.5cm offset match. This means the design repeats every 53cm and the point at which they match from left to right is every 26.5cm.
Free match means there is no matching required. It is the easiest product to hang, as no matter how the strips of wallpaper are hung, no visible join or seams need to be worried about. This also reduces the amount of wastage.
5. If I have not ordered enough wallpaper can you match a batch no for me?
Yes when you place an order, Request a batch number in the additional notes section on the ‘Your basket’ page and give us details of the exact batch you require.
6. What is a batch number?
Wallpaper is printed in batches of rolls. It is important to have the same batch number, to ensure colours match exactly. The batch number is usually located on the wallpaper label close to the pattern number. Remember batch numbers also apply to white wallpapers, as different batches can be different shades of white.
7. Why do some papers say to paste the wall?
Technology in wallpaper manufacture has advanced since the original wallpapers. The introduction of polyester fibres in paper pulp, means this special paper does not expand when wet and therefore does not need to soak before being hung. The adhesive can therefore be applied directly to the wall. However you can still put in on the paper in the traditional way but remember there is no need to soak.
In short this is now an easy, quick to use wallcovering, especially for beginners, so look out for 'paste the wall' product. Paste the wall paper is also easier to strip when you want to change.
8. Must I use a lining paper?
Lining paper gives a perfect base on which to hang wallpaper and disguises any minor imperfections in the wall; therefore we would always recommend it. It is also good practise if you are new to wallpaper hanging.
Cross lining means hanging lining paper horizontally to give an even finish when the top wallpaper is hung over it.
9. How do I get horizontal stripes, I have seen them in magazines?
This is usually a standard striped paper, hung the other way (horizontally) and gives a very different effect. A design tip to perhaps give width to a narrow room.
10. How do I know if my choice of wallpaper is suitable for my room?
Vinyl wallpapers resist moisture and are splash-proof and are therefore most suitable for use in the bathroom. However if you bathroom is well ventilated then any wallpaper can be used with care. No wallpaper is recommended for use in direct contact with water, such as to line a shower or round a sink.
Similar to bathrooms, ideally a vinyl wallpaper but any wallcovering can be used with care, in a well ventilated room where it does not come into direct contact with heat or water.
Shipping & Returns
1. How can I pay?
Untouchables accepts most major credit and debit cards. We also accept payments via PayPal.
2. Is my payment secure?
Untouchables does not store any payment details. Credit Card payments are processed using Sagepay or Paypal.
3. What is the cost of delivery?
UK Mainland Delivery costs £6.95, Highlands & Islands costs £14.95 Ireland costs £27.95
4. How long does delivery take?
Delivery take 3-5 working days.
5. Can I send my order to another address other than my own?
Yes, but the parcel must be siigned for on delivery.
6. How do I know you have received my order?
You will receive an automatic response once we have received your order.
7. What happens if the paper I have chosen is out of stock.
We will contact you via email/phone immediately and advise of our expected delivery date. If this is not suitable, you may chose another product or receive a full refund.
8. Can I return non-faulty wallpaper?
All returns must be notified to us via email within 14 days of receiving the goods. No restocking fee will be applied however the delivery charge for the return shall be borne by the customer unless the goods are faulty in which case we will arrange an uplift at no cost to the customer.