COVID-19 Delivery Schedules
Due to the ongoing coronavirus pandemic our standard delivery schedules have been affected for customer orders. Please accept our apologies for any inconvenience and rest assured our team are working around the clock to get our customer orders out as soon as possible.
- Wallpapers Products – Allow 7 days for delivery of your order.
- Wall Murals & Special Order Items – Allow 10 days for delivery of your order.
- Interior Paints – Allow 7 days for delivery of your order.
- Exterior Paints & Stains – Allow 14 days for delivery of your order.
- Tools & Accessories – Allow 7 days for delivery of your order.
- Furniture Products – Allow 10 days for delivery of your order.
standard Delivery Schedules
Internet Ordering: Delivery charges and estimated timescales vary depending on the product type. We make every effort to deliver goods within the timescales suggested below:
- Wallpapers Products – Allow 3 days for delivery of your order.
- Wall Murals & Special Order Items – Allow 5 days for delivery of your order.
- Paints & Stains – Allow 3 days for delivery of your order.
- Tools & Accessories – Allow 3 days for delivery of your order.
- Furniture Products – Allow 5 days for delivery of your order.
Outside UK Mainland: Orders from outside the UK Mainland including European deliveries will take an additional 2 days over the schedules detailed above.
Free UK Mainland Delivery
- Use code FREEDEL on basket page for the discount to apply
- Order must equal or exceed £100.00 for the code to be applied
- Applies to Mainland UK only. Excludes Highlands, Islands & Northern Ireland
- Cannot be used in conjunction with any other discount codes. Only one discount code can be used per transaction
We make every effort to deliver goods within the timescales. If Untouchables cannot deliver the product within 30 days or such longer delivery period as may have been agreed Untouchables shall immediately notify the customer and agree another time for delivery. If neither the company nor the customer can agree on another time for a delivery a refund of any monies paid to Untouchables for the product can be requested.
You are responsible for ensuring that the dimensions of your product(s) and the delivery destination are suitable for delivery. Should it transpire that the product will not fit into the delivery address and you subsequently cancel the order, a restocking and handling fee of 15% will apply, provided, the goods ordered are returned as new and in unused condition. Where delivery has been attempted, your delivery charge will not be refunded.
We are unable to tell you, when presented with the dimensions of the delivery address, whether the product you are ordering will fit into the location.
Goods will only be delivered upon a signature.
The package(s) can only be signed for by the customer if aged 18 or over. If not aged 18 or over, an adult aged 18 or over shall sign the delivery note accepting the products.
Products are not supplied on a trial basis. The customer shall only sign for receipt of the products after inspecting the products and ensuring the products conform to the customers contract specification.
You are solely responsible for inspecting the product(s) upon delivery. You must contact untouchables.co.uk should you wish to inform us of damaged, defective or missing goods and/or delivery discrepancies immediately upon delivery. No claim for loss or damage can be accepted after you have signed the couriers receipt confirming the correct quantity of goods received in a satisfactory condition. Contact details are available on the contact page within the untouchables.co.uk website.
If Untouchables ‘over-delivers’, the customer shall either accept and pay for the quantity actually delivered, or accept the original order and return the excess products to the company forthwith, upon demand by the company at the expense of Untouchables.
No liability can be accepted for delay where the fault is that of the Courier.
At Untouchables, we love everything about home decor and the varied tastes and styles of our many customers. Whatever floats your boat, we aim to stock!Need assistance setting your vision? Contact us today!
CONTACT US TODAY
Are you looking for design or interior decor ideas, further details about any of our products or perhaps just some guidance on the best way to apply your new wallpaper? Then contact us today, our team are always more than happy to assist!