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Frequently Asked Questions

UNTOUCHABLES Frequently Asked Questions
UNTOUCHABLES Frequently Asked Questions (FAQs)

take a seat While we answer your Frequently Asked Questions...

Below you'll find answers to a few questions we get asked the most about regarding our website, products and services. If you have an enquiry which has not been answered, please do not hesitate to give us a call on 01414-651-932, email us at [email protected] or use our live chat facility right here on our website...


Shopping & Products

Shopping & Products

Different wallpapers require different paste; We would recommend a good quality adhesive such as Bartoline All Purpose Adhesive. For heavier wallcoverings, we recommend Bartoline Ready Mixed Adhesive. If you have any queries, please contact us on [email protected]

Samples are approximately A4 in size. For more information on our samples click here.

Most of our wallpapers are standard sizes approximately 52 cm (21 inches) wide and 10m (11 yards ) long although some rolls are wider and also can be shorter in length.  Please check the product page of your chosen wallpapers before placing your order and if you have any questions please do contact our service team. 

Wallpaper is printed on rollers and therefore every wallpaper has a repeat but sometimes on a plain or striped wallpaper the repeat does not matter.

Some common pattern repeats are

Straight match - a straight match means that the pattern matches across the width of the wallpaper. The label of the wallpaper will tell you how often the pattern repeats eg 53cm.

An offset match sometimes called a half drop, means the match is obtained by halving the repeat. For example a label might state a 53/26.5cm offset match. This means the design repeats every 53cm and the point at which they match from left to right is every 26.5cm.

Free match means there is no matching required. It is the easiest product to hang, as no matter how the strips of wallpaper are hung, no visible join or seams need to be worried about. This also reduces the amount of wastage.

Yes when you place an order, Request a batch number in the additional notes section on the ‘Your basket’ page and give us details of the exact batch you require.  

Wallpaper is printed in batches of rolls. It is important to have the same batch number, to ensure colours match exactly. The batch number is usually located on the wallpaper label close to the pattern number. Remember batch numbers also apply to white wallpapers, as different batches can be different shades of white. 

Technology in wallpaper manufacture has advanced since the original wallpapers. The introduction of polyester fibres in paper pulp, means this special paper does not expand when wet and therefore does not need to soak before being hung. The adhesive can therefore be applied directly to the wall. However you can still put in on the paper in the traditional way but remember there is no need to soak.

In short this is now an easy, quick to use wallcovering, especially for beginners, so look out for 'paste the wall' product. Paste the wall paper is also easier to strip when you want to change.

Lining paper gives a perfect base on which to hang wallpaper and disguises any minor imperfections in the wall; therefore we would always recommend it. It is also good practise if you are new to wallpaper hanging.

Cross lining means hanging lining paper horizontally to give an even finish when the top wallpaper is hung over it.

This is usually a standard striped paper, hung the other way (horizontally) and gives a very different effect. A design tip to perhaps give width to a narrow room.

Vinyl wallpapers resist moisture and are splash-proof and are therefore most suitable for use in the bathroom. However if you bathroom is well ventilated then any wallpaper can be used with care. No wallpaper is recommended for use in direct contact with water, such as to line a shower or round a sink.

Similar to bathrooms, ideally a vinyl wallpaper but any wallcovering can be used with care, in a well ventilated room where it does not come into direct contact with heat or water.

Shipping & Returns

Shipping & Returns

Untouchables accepts most major credit and debit cards. We also accept payments via PayPal.

Untouchables does not store any payment details. Credit Card payments are processed using Sagepay or Paypal.

  • UK Mainland Standard Delivery costs: £6.95
  • Highlands, Islands & Grampian: £12.95
  • Channel Islands: £27.00
  • Northern Ireland & UK Islands: £16.50
  • European Countries: Costs vary & are shown at order

Typically delivery should take 3-5 working days. Visit our delivery page for more information >

Yes, but the parcel must be signed for on delivery.

You will receive an automatic response once we have received your order.

We will contact you via email/phone immediately and advise of our expected delivery date. If this is not suitable, you may chose another product or receive a full refund.

All returns must be notified to us via email within 14 days of receiving the goods. No restocking fee will be applied however the delivery charge for the return shall be borne by the customer unless the goods are faulty in which case we will arrange an uplift at no cost to the customer. Visit our returns policy page for more information >

At Untouchables, we love everything about home decor and the varied tastes and styles of our many customers. Whatever floats your boat, we aim to stock!

Need assistance setting your vision? Contact us today!

Need assistance?

Contact us Today

Are you looking for design or interior decor ideas, further details about any of our products or perhaps just some guidance on the best way to apply your new wallpaper? Then contact us today, our team are always more than happy to assist!